Help

Common Questions (FAQ)

 

Welcome to our FAQ page! We've gathered answers to our most common questions here. If you can't find what you're looking for, please don't hesitate to contact us.

 

 

 

Ordering & Products

 

Q: Why does my order take a few days to ship?

A: Every single item at One of a Kind Cloth is custom-made for you after you place your order. This print-on-demand process means we don't hold inventory, which is better for the environment and ensures you get a freshly made, unique product. It takes us about 2–5 business days to create your item before it's ready to be shipped. You can read more about our process on our (https://www.google.com/search?q=link-to-your-shipping-policy) page.

Q: How do I know what size to order?

A: We strongly recommend checking the detailed sizing chart available on every product page. The best way to ensure a perfect fit is to measure a similar item of clothing you own that fits you well and compare its measurements to our chart. Since every item is custom-made, we cannot accept returns for sizing issues, as detailed in our (https://www.google.com/search?q=link-to-your-returns-policy).

Q: Can I change or cancel my order after I've placed it?

A: Once an order is placed, it is quickly sent to our fulfillment partner to begin the creation process. Because of this, we cannot guarantee any changes or cancellations. If you need to make a change, please contact us immediately, and we will do our absolute best to help, but we cannot promise that the request can be accommodated.

 

 

 

Shipping & Delivery

 

Q: How long will it take to receive my order?

A: Your total delivery time is a combination of our fulfillment time and the shipping time.

  • Fulfillment: 2–5 business days to create your product.

  • Shipping: 3–4 business days for delivery after fulfillment.

    You can typically expect to receive your order within 5–9 business days. For a complete breakdown, please see our (https://www.google.com/search?q=link-to-your-shipping-policy).

Q: Where do you ship to?

A: We currently ship only to the Continental United States. For more details, please review our (https://www.google.com/search?q=link-to-your-shipping-policy).

Q: My tracking says "delivered," but I don't have my package. What should I do?

A: Sometimes, carriers mark a package as delivered a little early. We recommend first checking with your neighbors, building management, or your local post office. If you're still unable to locate your package after 24 hours, please contact us, and we will do our best to assist you.

 

 

Returns & Refunds

 

Q: What is your return policy?

A: Because every item is made to order, we only offer replacements for items that arrive damaged, mislabeled, or are otherwise incorrect due to a fulfillment error on our part. We do not accept returns for buyer's remorse or sizing issues. For full details, please read our complete (https://www.google.com/search?q=link-to-your-returns-policy).

Q: What should I do if my item arrives damaged or is incorrect?

A: We are so sorry to hear that! Please contact us within 30 days of receiving your order. Be sure to include your order number, a detailed description of the issue, and clear photos of the damaged or incorrect item. We will review your claim and send you a free replacement as quickly as possible. This process is outlined in our (https://www.google.com/search?q=link-to-your-returns-policy).