Help & FAQ
Jump to a section:
Last Updated: March 10, 2026
Welcome to our FAQ page! We've gathered answers to our most common questions here. If you can't find what you're looking for, please don't hesitate to Contact Us.
Ordering & Products FAQ
Q: How do I know what size to order?
A: There is a detailed sizing chart on every product page. The best way to ensure a perfect fit is to measure a similar item you already own and compare it to the chart. Check out our Sizing & Fit Guide for more details.
Q: Can I change or cancel my order after I've placed it?
A: You have a guaranteed 30-minute window from the time of purchase to modify or cancel your order for a full refund. After 30 minutes, your order enters production and cannot be changed. You can modify your order within your Customer Portal. For an overview your options visit our Returns & Exchanges page to view our full policy.
Q: Our Process: How long until I get my order?
A: Every item at One of a Kind Cloth is custom-made specially for you after you place your order. We start building your items within 30 minutes after order placement. This process ensures you get a freshly built, unique product while reducing environmental waste. It typically takes 2–5 business days to create your gear and 3-6 days for delivery.
Q: How do i take care of my one of a kind apparel?
A: Keep it easy and follow the Apparel Care Guide!
Shipping & Delivery FAQ
Q: Where do you ship to?
A: We ship exclusively within the United States, including Alaska, Hawaii, P.O. Boxes, and Military Addresses (APO/FPO/DPO).
Q: How long will it take to receive my order?
A: Your total delivery time is a combination of production and transit:
• Production: 2–5 business days to create your product.
• Shipping: 3–6 business days for delivery (Continental USA).
Most customers receive their "One of a Kind" gear within 6–11 business days.
Q: My tracking says "Delivered," but I don't have my package. What to do?
A: Occasionally, carriers mark a package as delivered 24 hours early. Please check with neighbors or building management first. One of a Kind Cloth is not responsible for packages missing or stolen after a confirmed delivery, but if your tracking hasn't moved for 14 days, contact support@oneofakindcloth.com and we will investigate.
Returns & Exchanges FAQ
Q: What is your return policy?
A: We accept returns of unworn/unwashed items within 15 days of delivery. Return and exchange optionsare available in the Returns & Exchanges Portal. We charge a standard 15% restocking fee. For complete details, please see our Returns & Exchanges Policy.
Q: What should I do if my item arrives damaged or is incorrect?
A: We aim for perfection, but if we miss the mark, please notify us via the Returns & Exchanges Portal within 15 days of receiving your order. You will need to upload a clear photo of the issue. Once verified, we will send a free replacement at no cost to you.
Send Us a Quick Message
If you still have questions, you can use the general contact form below to reach our support team.